Returns & Exchanges
At Bokksu Market, we want you to love your Japanese snacks and groceries; if you are unsatisfied with your order, we offer returns on non-perishable items within 30 days of delivery.
1
Initiate Your Request
Contact our customer support team with your order number and a brief explanation of why you would like to return the item.
2
Prepare Your Package
Ensure the items are unopened, in their original packaging, and securely packed to prevent damage during transit.
3
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing